Daily IT support: Handle and resolve day-to-day IT incidents and user requests

Troubleshooting: Diagnose and fix hardware, software, and network-related issues

System monitoring: Monitor and administer IT systems (e.g., Microsoft Defender, JumpCloud)

MDM & devices: Manage device provisioning, policies, and security settings via MDM

Network & VPN administration: Maintain office networks, VPNs, and secure connectivity

Website management: Maintain and update our WordPress website, including backups and security updates

License and tool management: Manage user accounts, licenses, and software plans

Zero-trust environment: Maintain and enhance our zero-trust security approach

Employee lifecycle: Support Onboarding and Offboarding processes for employees

Atlassian administration: Manage and maintain our Atlassian products (Jira, Confluence, etc.)

Google Workspace (G-Suite): Administer and optimize our Google Workspace environment

Documentation: Create and maintain clear IT documentation and configuration records

Cost & inventory management: Maintain the inventory, contracts, and billing information of our IT tools and services

Completed training or degree in IT or comparable practical experience

Strong knowledge of IT administration, networking, and security concepts

Experience with cloud-based tools such as JumpCloud, Google Workspace, and MDM platforms

Basic understanding of WordPress website management

Familiarity with zero-trust principles and identity-driven access control

Structured, solution-oriented, and service-minded approach to work

Excellent communication skills in English; German is a plus

Basic scripting skills (e.g., Bash, PowerShell, Python) are beneficial

Experience with managing tool inventories, contracts, and cost structures is a plus

Work on a cutting-edge cloud-native platform that impacts thousands of businesses.

Take ownership of the entire technology stack and drive architectural decisions.

Be part of an innovative, fast-growing company with strong industry partners.

Build a product with a purpose and help small businesses fight the ever growing threat of cyberattacks.

Join a highly skilled team that values collaboration, innovation, and continuous learning.

We offer you an open company culture with transparent communication and an open spaces for feedback 

We are a diverse and committed team, where mutual trust and support describe the basic building blocks of our cooperation

You get the opportunity to work in a great team in our centrally located office in Kreuzberg

You can benefit from flexible working hours and the opportunity to work remotely

Your professional and personal development is valued and evaluated on a regular basis

You receive benefits such as EdenRed, mobility budget, team events, etc.